Terms of Service

1. Acceptance of these terms

By using this website, engaging us for services, or participating in one of our text messaging programs, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the service.

2. Who we are

Star Automations (“we,” “us,” “our”) is a DBA of Star Ultimate LLC, a Texas limited liability company based in Houston, Texas. We provide AI consulting and workflow automation services to small and mid-size businesses.

3. Our services

We design, build, and maintain workflow automation and AI systems, including automated messaging, customer communication systems, process audits, and custom integrations. Specific deliverables, timelines, and fees for any engagement are defined in a written proposal or agreement with the client. Engagements are quoted as fixed-scope projects; ongoing monitoring, where offered, is month-to-month and may be cancelled with reasonable notice.

4. SMS and messaging terms

This section applies to everyone who sends or receives text messages through a program we operate, including on behalf of our client businesses.

4.1 Program description

We operate a missed-call text-back and conversational customer care program. When you call a participating business and the call is not answered, an automated SMS is sent to the number you called from. An AI assistant then handles a short text conversation to understand what you need before handing the conversation to the business owner or a member of their team. The purpose of the program is customer care and responding to your inquiry. It is not a marketing or promotional program.

4.2 How consent is obtained

Consent is established when you initiate contact by calling the business. Your inbound call to a participating business is the basis on which a reply text is sent to your number. Continuing the text conversation confirms your willingness to receive messages related to your inquiry. You may withdraw consent at any time by replying STOP.

4.3 Message frequency

Message frequency varies. Message volume depends on how many times you call and how much back-and-forth is needed to answer your question. Most conversations involve only a few messages.

4.4 Cost

Message and data rates may apply. We do not charge you for the messages, but your mobile carrier may charge you for sending or receiving them according to your plan. Contact your carrier for details about your plan.

4.5 How to opt out

Reply STOP to any message to cancel. We also accept END, CANCEL, UNSUBSCRIBE, and QUIT. After you send one of these, you will receive a single confirmation message and then no further messages from that program. If you have opted out and would like to start receiving messages again, reply START to any message from us.

4.6 How to get help

Reply HELP to any message for assistance. You can also contact us at any time at info@starautomations.ai, and we will respond as promptly as we can.

4.7 Carrier liability

Carriers are not liable for delayed or undelivered messages. Message delivery depends on your mobile carrier’s network and on factors outside our control, and we cannot guarantee that every message will be delivered or delivered on time.

4.8 Eligibility

You must be the account holder of, or authorized to use, the mobile number you contact us from, and you must be at least 18 years old to participate in a messaging program.

4.9 Privacy

Information collected through our messaging programs is handled as described in our Privacy Policy. In short: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent will not be shared with any third parties.

4.10 Customer care

For any question about a message you received, our messaging program, or your data, contact info@starautomations.ai.

5. Automated and AI-generated responses

Some replies in our messaging programs are generated by an automated assistant rather than a person. Automated replies are provided to help route and answer your inquiry quickly, and they may occasionally be inaccurate or incomplete. Nothing in an automated reply constitutes a binding quote, contract, or professional advice unless confirmed by a person at the business. If you need a human, ask — the conversation will be handed off.

6. Acceptable use

You agree not to use this website or our services to break the law, send unsolicited or unlawful messages, harass anyone, infringe someone’s rights, interfere with or overload our systems, or attempt to gain unauthorized access to any system or data. Client businesses are responsible for using the systems we build in compliance with applicable law, including telecommunications and consumer protection regulations.

7. Ownership

Systems we build for a client are delivered to that client, along with the documentation needed to run them. Subject to full payment, the client owns the deliverables produced for their engagement. We retain ownership of our own general methods, know-how, templates, and reusable components, and of this website, its content, the Star Automations name, and our marks.

8. Third-party services

Our services rely on third-party platforms — including telecommunications, hosting, artificial intelligence, and scheduling providers. Those platforms have their own terms, pricing, and availability. We are not responsible for outages, changes, or actions of third-party providers, and clients are responsible for their own accounts and subscriptions with them.

9. Disclaimers

This website and its content are provided “as is,” without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website or any messaging program will be uninterrupted, error-free, or free of harmful components. Nothing on this website is legal, financial, or professional advice.

10. Limitation of liability

To the fullest extent permitted by law, Star Automations, Star Ultimate LLC, and their owners and personnel will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or related to your use of this website, our services, or any messaging program — even if we have been advised of the possibility of such damages. For any claim arising out of a client engagement, our total aggregate liability is limited to the amount the client actually paid us for that engagement in the twelve months preceding the claim. For any claim by a person who is not a client, our total aggregate liability is limited to one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Indemnification

Clients agree to indemnify and hold harmless Star Automations and Star Ultimate LLC from claims, damages, and reasonable costs arising out of the client’s misuse of a delivered system, the client’s violation of these terms, or the client’s violation of applicable law — including messaging, telemarketing, and privacy regulations — in their use of systems we build.

12. Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute arising out of these terms or our services will be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to the jurisdiction of those courts.

13. Changes to these terms

We may update these terms from time to time. The current version is always posted at this URL with a “Last updated” date. Continued use of the website or services after a change takes effect means you accept the revised terms.

14. Contact us

Questions about these terms or our messaging program:

See also our Privacy Policy.